This Refund and Cancellation Policy governs the circumstances and process under which users or merchants of PAYOTRIX may request refunds or cancellations of paid services. Please read this policy carefully, as by subscribing to or using our platform, you agree to abide by all clauses mentioned below.
PAYOTRIX operates on a strict no-refund policy for all services, including subscriptions, access fees, integrations, premium modules, or add-ons—whether billed monthly, quarterly, or annually.
Refunds are only considered in rare and exceptional circumstances, which must meet strict eligibility conditions and undergo internal evaluation.
While refunds are generally not issued, exceptions may be made in the following limited and verified cases:
Accidental duplicate payments made within the same billing cycle
Accidental upgrades or purchases within 1 hour of the transaction
Technical errors in platform billing systems (proof required)
Unintended subscription charges due to dashboard/system glitches
Each request is manually reviewed and approved at the sole discretion of PAYOTRIX management. Refunds under these conditions are not guaranteed.
To be eligible for a refund under any of the special cases:
The request must be made within 24 hours of the transaction
The user must provide the official invoice ID or transaction reference number
The service should not have been used, accessed, or benefited from
No third-party gateway integrations or configurations should have been triggered
A written justification must be submitted to support@payotrix.com
Failure to meet any of these conditions will result in rejection.
No refund will be issued in the following cases:
Change of mind after purchasing a subscription
Business shutdown or change in use case
Refunds requested after KYC verification is completed
Misunderstanding of platform features or capabilities
Subscription is unused but active for more than 24 hours
Platform downtime caused by third-party gateway outages
User error, misconfiguration, or improper setup
Payment gateway API credentials were entered incorrectly
These do not qualify for a refund under any condition.
Free services such as:
Sandbox environments
Basic analytics dashboard
API testing accounts
…are not eligible for refunds as no monetary consideration is involved.
If a user experiences issues with free features, they may request support but not compensation or credit.
All PAYOTRIX paid plans may be set to auto-renew by default unless disabled by the user. It is the user's responsibility to:
Cancel or downgrade the plan before the renewal date
Remove or update payment details before auto-renewal
Review plan expiration dates regularly
Refunds will not be issued for failure to cancel in time.
Any third-party payment processing fees charged by Razorpay, Stripe, Cashfree, or other payment aggregators during service payments to PAYOTRIX are non-refundable, even in case of refunds.
Refunds, if approved, will exclude gateway/processing charges.
If a refund is approved:
It will be processed within 7–14 business days
Refund will be made via the original payment method only
No refund will be processed via cash, UPI, or alternate wallets
Delays may occur due to intermediary bank processing times, especially in the case of international transactions.
Users may cancel their PAYOTRIX plan at any time by:
Logging into the dashboard and initiating a cancellation request
Sending an email to support@payotrix.com from their registered ID
However, cancellation does not imply a refund. Services will remain accessible until the end of the billing period, after which access is revoked.
PAYOTRIX reserves the right to cancel any subscription or service:
If a user or merchant violates platform policies
If illegal, fraudulent, or suspicious activities are detected
If misuse or abuse of redirection services is found
If chargebacks or complaints are filed by payment gateways
In such cases, no refund will be issued, and the account may be permanently deactivated.
Any payments made toward:
One-time API integration
Custom domain setup
Dashboard branding
Manual configurations
…are non-refundable under all conditions, even if service is terminated early or left unused.
If a pricing or billing error is identified:
Users must notify PAYOTRIX within 48 hours
PAYOTRIX will investigate the error
If verified, overcharged amounts (minus gateway fees) may be refunded
Users waive the right to dispute charges older than 7 days.
Services purchased as a bundle, in collaboration with third-party providers (e.g., hosting or DNS providers), are subject to the refund policy of those providers. PAYOTRIX does not mediate such refunds.
Only the portion of the payment directly made to PAYOTRIX (if any) may be evaluated for a refund.
Users with a history of:
Policy violations
Abusive behavior
High refund/chargeback frequency
Multiple accounts for abuse
…may be permanently disqualified from receiving any refunds, even in eligible cases.
In the event of natural disasters, war, legal restrictions, or internet blackouts (force majeure), services may be interrupted. No refunds or credits will be issued for such disruption beyond PAYOTRIX’s control.
Submitting fake refund requests, forged receipts, or multiple refund requests across fake accounts will lead to:
Immediate permanent ban from PAYOTRIX
Reporting to law enforcement
Legal action and penalties
PAYOTRIX takes refund fraud seriously and maintains logs of all transaction metadata.
If you cancel a subscription mid-billing cycle, no pro-rated or partial refund will be issued for the unused period. Access will continue until the end of the term unless the account is suspended due to a violation.
Users cancelling subscriptions will:
Retain access to paid features until the end of the billing period
Lose access after expiration
Have configurations and settings archived for up to 15 days (non-refundable)
After the 15-day window, all data will be permanently deleted.
If you paid in a foreign currency:
Refunds will be issued in the original payment currency
PAYOTRIX is not responsible for currency conversion loss
The refunded amount may vary due to real-time FX rates
Refunds will be made in INR only if originally paid in INR.
Any tax, GST, or surcharge paid to PAYOTRIX is non-refundable, unless:
A pricing error occurred on PAYOTRIX’s end
The refund is mandated by law or government directive
Refund of GST will not be provided on account of non-usage.
PAYOTRIX may occasionally:
Modify services
Remove non-critical features
Change plans and pricing
Such changes do not qualify users for refunds. You may choose to cancel before the next billing period.
In case of disagreement about a refund decision:
Users may file a grievance at support@payotrix.com
Cases will be reviewed by PAYOTRIX's Legal/Compliance Team
The decision of PAYOTRIX’s internal committee shall be final
Users must accept the platform’s resolution unless challenged legally.
This refund policy complies with:
Indian Contract Act, 1872
Information Technology Act, 2000
Consumer Protection Act, 2019 (as applicable to digital services)
International SaaS billing standards
The policy is crafted for commercial use and may differ from consumer product policies.
PAYOTRIX reserves the right to change this Refund & Cancellation Policy at any time without prior notice. Changes may be made due to:
Platform upgrades
Regulatory compliance
Pricing model adjustments
Feature modifications
Users are solely responsible for reviewing this page periodically.
