Cookie Policy

What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to “remember” your activity, preferences, and interactions over time to enhance user experience and platform functionality.

Cookies can be:

• First-party cookies – set by PAYOTRIX

• Third-party cookies – set by integrated services like analytics, support chat, or embedded content providers

Types of Cookies We Use

PAYOTRIX uses the following categories of cookies:

a. Strictly Necessary Cookies

These cookies are essential to:

• Enable core functionality of the dashboard

• Maintain user login sessions

• Route redirections securely

• Prevent CSRF and session hijacking

Examples: session_id, csrf_token, merchant_auth_token

Without these cookies, parts of the PAYOTRIX dashboard will not function.

b. Performance and Analytics Cookies

These cookies collect anonymous usage statistics and performance data. We use them to:

• Understand how users interact with pages

• Identify bottlenecks or navigation issues

• Track redirection completion ratios

• Measure the effectiveness of the design and features

Examples: Google Analytics cookies (_ga, _gid), Hotjar, internal dashboard usage logs

These do not store any personal or financial information.

c. Functional Cookies

These help remember your settings and preferences to enhance the user experience. They allow us to:

• Save your preferred language or timezone

• Remember your recent activity on the dashboards

• Auto-fill input forms securely

Example: timezone_offset, ui_language, dark_mode_enabled

Disabling them may affect ease-of-use but not core operations.

d. Third-Party Integration Cookies

PAYOTRIX may embed or redirect to external services, including:

• YouTube for documentation videos

• Stripe or Razorpay for sandbox demos

• Zendesk or Intercom for support chat

• ReCAPTCHA for bot detection

These services may set their cookies governed by their respective cookie and privacy policies.

e. Security and Risk Prevention Cookies

These cookies are used to:

• Detect unusual login attempts

• Identify fraud or bot traffic

• Log device/browser fingerprint for security scoring

• Enforce 2FA and session controls

They help protect accounts from hijacking and unauthorized access.

Duration of Cookies

Cookies used on PAYOTRIX can be:

• Session Cookies – deleted when you close your browser

• Persistent Cookies – remain until expiry or manual deletion

For example:

• csrf_token lasts for 30 minutes

• session_id expires after 24 hours

• analytics_id may last up to 2 years (unless deleted)

How We Use Cookies

We use cookies to:

• Securely manage authentication sessions

• Prevent duplicate form submissions

• Track legitimate redirection events

• Personalize your dashboard and settings

• Analyze aggregate user behavior to improve functionality

• Diagnose platform issues, crashes, or drop-offs

Cookies never store:

• Card numbers, CVVs, PINs, or OTPs

• UPI or wallet IDs

• Bank account details

• Any biometric or financial identity

User Control Over Cookies

You can control or delete cookies through your browser settings. Popular options include:

• Google Chrome: Settings → Privacy and Security → Site Settings → Cookies

• Mozilla Firefox: Preferences → Privacy & Security → Cookies and Site Data

• Safari: Settings → Safari → Advanced → Website Data

• Edge: Settings → Site permissions → Cookies and site data

You may:

• Block all cookies

• Delete existing cookies

• Set your browser to notify you before accepting cookies

• Allow cookies from selected domains only

Note: Blocking essential cookies may disrupt access to your PAYOTRIX dashboard or redirection tools.

Consent to Use Cookies

By continuing to browse or use PAYOTRIX (payotrix.com), you consent to our use of cookies under this policy unless you disable them manually. Consent is:

• Implied by continued navigation

• Explicit when you click “Accept Cookies” on banners (if shown)

• Always revocable through browser settings

We recommend checking this policy periodically to stay informed.

Updates to This Cookie Policy

This Cookie Policy may be updated or modified from time to time to reflect:

• Changes in technology or browser support

• Introduction of new cookies or services

• Updates to data protection regulations (e.g., GDPR, IT Rules)

PAYOTRIX reserves the right to change this Cookie Policy without prior notice. Users are responsible for reviewing the most updated version.

Contact Information

If you have any questions regarding our Cookie Policy or data usage:

• 📧 Email: support@payotrix.com